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The North Canton Public Library building remains  committed to providing safe access to physical library materials through our Library to Go service.

NEW! Want to wait in your car? Library to Go is available curbside and easier than ever! Want to come in? Held materials are still available on our traditional Holds Shelves!

FREQUENTLY ASKED QUESTIONS

BORROWING ITEMS

I want to borrow an item using Library to Go. What should I do?
1. Place a hold online by using either our online catalog or our general online request form. You can also place a hold by calling 330.499.4712.

2. Wait for communication from the Library confirming your item is ready for pickup.

3. Come to the Library to pick up your item. You may come inside and retrieve your item from the hold shelves or you may park in one of the Library to Go Curbside parking spaces in our main lot and text us (using the number on the sign) to take advantage of the curbside service.

I requested an item, but I haven’t received my notification yet. Is something wrong?
At this time, we are estimating a delay of seven days for reserved items. This is due to high demands and quarantined materials. Please wait until you receive communication from the Library that your item is ready. We appreciate your patience and understanding.

Can I get new books and movies?
Yes! The library is ordering and receiving shipments of new items as they are released by publishers. Some release dates have changed. Please expect delays due to vendor availability and quarantined materials.

Are there any items I can’t borrow at this time?
Currently, the following items are unavailable to borrow: American Girl doll collection and the library’s puppet collection. As Library to Go continues, additional items may be excluded.


RETURNING BORROWED ITEMS

Please return your borrowed items in the library’s exterior book drops.

How long will returned items be kept in quarantine?
For the health and safety of our community, we will be keeping all returned items in quarantine for as long as seven days. After that time, items will be checked in and made available to others waiting.

I’m concerned about returning my borrowed item in the designated return bin. It has a sticker on it that reads “Do Not Return in Library Book Drop.”
We know that some items may not be appropriate to place in our exterior book drops. Instead of using our exterior book drop to return those items, please place them in a marked container in the Library entryway. We will make sure that it is safely checked in.

I have a damaged item.
Please contact us at 330.499.4712. We can work with you to arrange a time for you to drop off the item for assessment.

I returned an item, but it’s still checked out to me.
We appreciate your patience as we work to check in borrowed items. All borrowed items will remain in quarantine for as long as seven days. If an item that you returned is still appearing on your account after 10 days, please contact us at 330.499.4712.


OTHER FAQs

What safety guidelines are in place?
The library continues to follow recommendations from government officials, health officials, the Ohio Library Council, and the REALM project while planning a responsible restart to operations. Library staff will stagger shifts, wear face coverings, maintain social distancing, wash hands, perform daily symptom assessments, and disinfect common areas. Returned items will be quarantined for at least 72 hours before they are made available to others. 

I accrued fines or fees while the library was not accepting returns.
Despite our best efforts, some fines or fees may have accrued for items due while we were closed. We can waive those for you. Please call us at 330.499.4712.

I need help with library authentication (pin resets, library card numbers).
Please email us at support@northcantonlibrary.org for assistance.

When are my items due?
Please check your online account or call the library to confirm your due dates.

Are you accepting book donations?
No, not yet.

Is there a librarian who can help me?
If you need assistance from our librarians, please email them at askncpl@northcantonlibrary.org.

What digital resources can I access from home?
Download or stream eBooks and more, 24/7. All you need is your library card number and PIN.

Acorn TV 80+ world-class television shows, including mysteries, dramas, and comedies from Britain and beyond

Hoopla Digital 500,000+ movies, music albums, audiobooks, comics, ebooks, and TV shows

Ohio Digital Library 150,000+ popular ebooks, audiobooks, and more.

Kanopy A streaming video service featuring documentaries, foreign films, and more

The Great Courses Explore video courses presented by experts on a variety of subjects

Research, study, or learn something new using our digital educational resources, 24/7.

Where can I find more information about Coronavirus (COVID-19)?
Please visit coronavirus.ohio.gov.