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While the North Canton Public Library building remains closed to the public in an attempt to slow the spread of COVID-19 in Stark County, we remain committed to providing safe access to physical library materials through a no-contact Library to Go service.

Online requests may be placed ahead of time.
Phone service related to library to go will go live on June 1.

 

FREQUENTLY ASKED QUESTIONS

REQUESTING ITEMS

I want to borrow an item. What should I do?
1. Place a hold online by either using our online catalog or using our general online request form. You can also place a hold by calling 330.499.4712.

2. Wait for communication from the Library confirming your item is ready to be scheduled for pickup.

3. Schedule your time for pickup.

4. You will have five days to schedule a pickup time for your item(s).

I requested an item, but I haven’t received my notification yet. Is something wrong?
At this time, we are estimating a delay of seven days for reserved items. This is due to high demands and quarantined materials. Please wait until you receive communication from the Library that your item is ready and schedule your time for pickup before coming to the library. We appreciate your patience and understanding.

Can I get new books and movies?
Yes! The library has begun to order and receive shipments of new items as they are released by publishers. Some release dates have changed. Please expect delays due to vendor availability and quarantined materials.

I placed an item on hold before the Library closed in March and I never got a chance to pick it up. Do you still have it? Can I still get it?
Yes! We still have your items. Please call the Library at 330.499.4712 to arrange a time to pick up your holds. We will hold all existing reserves of items that were requested prior to our March closing until June 6.


PICKING UP YOUR MATERIALS

My items are ready for pickup. What should I do?
1. If you haven’t done so already, please arrange a time to pick up your materials with library staff. Then, visit the library during pickup hours: Monday-Thursday 10 a.m. to 6 p.m.; Friday-Saturday 10 a.m. to 2 p.m.

2. Enter the main parking lot via Ream Street.

3. Drive up to the main entrance doors and park.

4. Pick up the items with your name from the table located between the two main entrance doors. The items have already been checked out to your account.

How long do I have to pick up an item that was waiting for me before the library closed?
You will have five days to schedule a pick up time for your item.

Are you accepting book donations?
No, not yet.

Are there any items I can’t borrow at this time?
Currently, the following items are unavailable to borrow: American Girl doll collection and the library’s puppet collection. As Library to Go gets started, additional items may be excluded.

I’m concerned about returning my borrowed item in the designated return bin. It has a sticker on it that reads “Do Not Return in Library Book Drop.”
We know that some items may not be appropriate to place in our exterior book drops. Instead of using our exterior book drop to return those items, please place them in a marked container near the Library to Go pickup table instead. We will make sure that it is safely checked in.

I have a damaged item.
Please contact us at 330.499.4712. We can work with you to arrange a time for you to drop off the item for assessment.


RETURNING BORROWED ITEMS

Please return your borrowed items in the library’s exterior book drops.

I have an overdue item. How long do I have to return it?
No fines will be charged on overdue items while the library building is closed.

How long will returned items be kept in quarantine?
For the health & safety of our community, we will be keeping all returned items in quarantine for seven days. After that time, the items will be checked in and made available to others waiting.

I returned an item, but it’s still checked out to me.
We appreciate your patience as we work to check in borrowed items. All borrowed items will remain in quarantine for at least 72 hours. If an item that you returned is still appearing on your account after 10 days, please contact us at 330.499.4712.

I have borrowed items from other libraries that are not open yet. Can I return those items to you?
We are only able to accept items that were originally checked out with your North Canton Public Library card. We are currently unable to check in and return borrowed items from other area libraries.


OTHER FAQs

What safety guidelines are in place?
The library continues to follow recommendations from government officials, health officials, the Ohio Library Council, and the REALM project while planning a responsible restart to operations. Library staff will stagger shifts, wear face coverings, maintain social distancing, wash hands, perform daily symptom assessments, and disinfect common areas. Returned items will be quarantined for at least 72 hours before they are made available to others. 

When will the library building reopen?
Our top priority remains our staff and community’s health and safety as we plan for a responsible restart to operations. Recommendations from government officials, local authorities, and health departments related to COVID-19 will continue to guide our decisions over the coming weeks and months. As we know more, we will keep you updated via our website and social media accounts.

I accrued fines or fees while the library was not accepting returns.
Despite our best efforts, some fines or fees may have accrued for items due while we were closed. We can waive those for you. Please call us at 330.499.4712.

I need help with library authentication (pin resets, library card numbers).
Please email us at support@northcantonlibrary.org for assistance.

When are my items due?
Please check your online account or call the library to confirm your due dates.

Is there a librarian who can help me?
If you need assistance from our librarians, please email them at askncpl@northcantonlibrary.org.

What digital resources can I access from home?
Download or stream eBooks and more, 24/7. All you need is your library card number and PIN.

Acorn TV 80+ world-class television shows, including mysteries, dramas, and comedies from Britain and beyond

Hoopla Digital 500,000+ movies, music albums, audiobooks, comics, ebooks, and TV shows

Ohio Digital Library 150,000+ popular ebooks, audiobooks, and more.

Kanopy A streaming video service featuring documentaries, foreign films, and more

The Great Courses Explore video courses presented by experts on a variety of subjects

Research, study, or learn something new using our digital educational resources, 24/7.

Check out our Epic Summer of Virtual Programming in this PDF and on the Library calendar.

Where can I find more information about Coronavirus (COVID-19)?
Please visit coronavirus.ohio.gov.